المراجعات الحقيقية 2026

Dear Ali abdaltif, Thank you for taking your time to leave a review and bringing this matter to our attention. We completely understand how stressful this can feel, when a withdrawal doesn’t go through as expected, and we’d like to clarify the situation and guide you step by step toward resolving it. Your withdrawal was declined because our Security Department requested an additional address verification to confirm your identity. This is a standard part of our security and compliance process, required under international AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations. It helps to ensure that all financial transactions remain secure, protect your funds from unauthorized access and confirm that withdrawals are made only by the rightful account owner. Here are the requirements to complete your address verification: 1) The document should contain: your full name & residential address; 2) Must be issued less than 3 months from the date of uploading; 3) The image should be clear and colored; 4) All 4 edges of the document should be seen (should not be cropped). We accept paper-issued or scanned documents such as: ➡ Utility Bills; ➡ Bank Statements; ➡ Address Certificates; ➡ Insurance Papers, medical bills, etc. Electronic documents are accepted in the original PDF format. Please upload the new photo in your PROFILE. As soon as it's uploaded, our Security Department will help you complete the verification promptly. After the verification is approved, withdrawals will be available. We truly appreciate your patience and understanding! These steps exist solely to keep your account and funds safe. If you need any help, clarification or further assistance, please contact us through a support request on the platform or by email at support@pocketoption.com. Our team will be happy to assist you until everything is fully resolved! Best regards, Support Team